Our commitment to safeguarding 

MAG’s vision is a safe future for men, women and children affected by conflict and insecurity, and we recognise that we must also hold ourselves to account, ensuring that we provide a safe and trusted environment for anyone that comes into contact with our work. 

MAG has a safeguarding framework in place, which contains a number of policies and standards of behaviour that MAG staff and its representatives should uphold. We treat any allegations related to safeguarding extremely seriously. We strive to learn and identify areas in which we could improve, and welcome feedback from any stakeholders.

How to report a concern

MAG recognises that it is not just written policies and procedures that contribute to ensuring a safe and trusted environment. We commit to respectfully listening and supporting individuals who want to raise a concern or make a complaint. We will also ensure that genuinely held concerns will be thoroughly investigated.

To report a concern please contact reporting@maginternational.org. The concern may be submitted in English or in any of our programme’s local languages. Alternatively, any fraud, corruption or financial crime can be reported to crime@maginternational.org.

Safeguarding responsibilities

  • Board of Trustees:​ MAG has a designated safeguarding focal point trustee. The board of trustees reviews and approves the organisational safeguarding framework and associated policies annually.
  • CEO: ​sets the organisational culture of safeguarding and ensures that the Safeguarding Lead is appropriately resourced.
  • People and Organisational Development Director: is responsible for ensuring organisational compliance with safeguarding policies and procedures.
  • Safeguarding Lead: is responsible for oversight of safeguarding policies and procedures, is the strategic lead for safeguarding across MAG, and provides operational support and advice on safeguarding across MAG.
  • Safeguarding Manager: provides operational support and advice for safeguarding across MAG.
  • Country Director: oversees MAG operations in country, is responsible for implementing the safeguarding framework in programme, responsible for the response to safeguarding incidents and concerns, and liaising with external agencies where appropriate.
  • All staff: are responsible for promoting and upholding safeguarding standards, and reporting complaints, concerns and incidents.

Safeguarding documents 

  • What to report


    MAG welcomes any genuinely held concerns to be raised, which may include:

    A safeguarding issue: this includes but is not limited to prostitution, personal relationships with partners or beneficiaries, any cases of sexual harassment, abuse, or assault;

    Financial irregularity, including fraud or bribery, whether this is attempted or actual;

    Serious maladministration arising from improper conduct;

    Unethical activities which may or may not be of a criminal nature;

    Dangerous acts or omissions which create a risk to health, safety or the environment; and

    Malpractice which could include illegal or criminal activities as defined by the law of the country in which MAG is operating.

    If you are unsure whether a concern should be reported, you should report it and our safeguarding and HR teams will decide if further action is required

      • Who can report


        Someone in receipt of MAG’s assistance (beneficiaries).

        Other people directly affected by MAG policies, actions or our staff.

        Partners and their staff (humanitarian partners and contractors).

        MAG staff.

        Consultants and contractors.


        Any visitor to a MAG site or office.

      • Why is there a separate process?


        MAG distinguishes this process from other complaints mechanisms because of the specific policies we have in place and standards we have set for ourselves. The reporting person may wish to assist MAG by bringing a matter to our knowledge, rather than by someone directly affected. If, after review of the concern, this is better investigated via a more appropriate channel, MAG will discuss this with the referrer.

      • When to report


        Due to the nature of our work, MAG asks that any genuinely held concerns are reported without delay.

      Find out more

      If you would like to find out more about our safeguarding policies and processes please contact:

      reporting@maginternational.org or humanresources@maginternational.org.