If you have any feedback about MAG or would like to make a complaint you can do so in one of three ways.
Please put "complaint" or "feedback" in the subject line and send the details to firstname.lastname@example.org The relevant member of MAG staff will respond as soon as possible.
Please ring 0161 236 4311, and the appropriate member of MAG staff will be happy to take your call.
If you would like to write to MAG, we would love to hear from you. If you are writing to us with a complaint please mark your letter for the attention of the Quality Management Team.
Our postal address is: MAG, Suite 3A, South Central, 11 Peter Street, Manchester, M2 5QR
MAG is committed to the highest standards of fundraising practice. Occasionally things may go wrong or supporters or members of the public may be unhappy with something MAG has done. If you are unhappy, you can contact us to make a complaint. We welcome feedback and will react promptly and take your complaint seriously. We aim to investigate your complaint thoroughly and fairly and will respond openly with our findings and any course of action taken.
In the first instance, comments or complaints should be directed to:
MAG, Suite 3A, South Central, 11 Peter Street, Manchester, M2 5QR
+44 161 236 4311
What we will do with your complaint
- Your complaint will be logged and forwarded to the relevant member of the team depending on the nature of your complaint.
- Complaints will be dealt with by a person independent of the event complained about.
- We will acknowledge your complaint within 5 working days of receiving it.
- We aim provide a full response within 10 working days. Where we need to obtain additional information to respond to your complaint fully, we will do so within four weeks of receiving.
Please register your complaint within three months of the incident occurring.
MAG is committed to the Fundraising Regulator’s Fundraising Promise and our own Supporter Promise.
MAG is a registered with the Fundraising Regulator. If you are unhappy with our response to a complaint, you are able to escalate your complaint through the Fundraising Regulator complaints process, within two months of our response, at www.fundraisingregulator.org.uk or in writing:
CAN Mezzanine Building,
49-51 East Road,
London N1 6AH