MAG is a member of the Fundraising Standards Board (FRSB) – the body for self-regulation of fundraising in the UK.
The FRSB scheme is open to all fundraising organisations, and members will agree to adhere to the highest standards of good practice with their fundraising and a Fundraising Promise.
Organisations in the scheme use the scheme logo to demonstrate their commitment, and this in underpinned by a robust and accessible fundraising complaints procedure for members of the public should they have a problem.
Visit the FRSB website for more information.
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The Fundraising Promise
We are committed to high standards
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We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Codes and with this Promise
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We comply with the law including those that apply to data protection, health and safety and the environment
We are honest and open
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We tell the truth and do not exaggerate
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We do what we say we are going to do
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We answer all reasonable questions about our fundraising activities and costs
We are clear
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We are clear about who we are, what we do and how your gift is used
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Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
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We give a clear explanation of how you can make a gift and amend a regular commitment
We are respectful
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We respect the rights, dignities and privacy of our supporters and beneficiaries
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We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
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If you tell us that you don't want us to contact you in a particular way we will not do so
We are fair and reasonable
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We take care not to use any images or words that cause unjustifiable distress or offence
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We take care not to cause unreasonable nuisance or disruption
We are accountable
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If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.
Comments and complaints
If you would like to make a constructive comment or put forward an official complaint about fundraising or marketing, please go to this page: Fundraising complaints procedure.
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